Terms and conditions


Amount. The price payable for each product you order is the one appearing next to the product offered on the site. All prices on the site are in Canadian dollars.

Shipping costs. Shipping and delivery charges and applicable taxes are extra (unless we indicate that shipping is included) and appear on the screen before confirming your order.

Sales taxes. Applicable sales taxes are extra and appear on the screen before confirming your order.

Price change. Sweet Factory Confectionery reserves the right to modify at any time the price of products offered on the site, without notice.


Credit cards accepted. We are not able for the moment to accept cash or checks. Only credit card payments are accepted:

American Express

We reserve the right to stop accepting credit cards from one or more issuers at any time.

Validity and authenticity. The credit cards used on the site must be valid and authentic, and you must be authorized to use them. If the debit is not authorized or accepted, we reserve the right to cancel your order without notice and without any liability or obligation to you. We reserve the right to validate the credit card with any issuer if there is suspicion of fraudulent use.


Delivery location. Boutique Sweet Factory offers delivery throughout Quebec (excluding the Magdalen Islands), Ontario and the Maritimes. No delivery is made outside these areas.

Address. Boutique Sweet Factory will deliver the products ordered by you to the address you have sent when ordering. No delivery will be made to a post office box.

Delivery costs. Shipping costs vary depending on the value of the order and appear on the screen before confirming your order.

Shipping fees start at $ 10 (all prices listed below are in Canadian dollars.)

Delivery time. Boutique Sweet Factory will endeavor to make the delivery as soon as possible after the acceptance of your order. Delivery time and charges will vary depending on the destination of the shipment and the availability of products in inventory. The delivery time is evaluated from the moment the products leave the Boutique Sweet Factory place of business.

Indicative delivery time:

Quebec and Ontario (Urban Center)

2-4 business days

Quebec and Ontario (Rural)

3-5 working days


4-6 business days

Carrier. The delivery of the goods is subject to the rules of the delivery company with which Sweet Factory Boutique does business, in this case, Purolator Courier, as well as the rules of any other company with which Boutique Sweet Factory will be able to do business from time to time. In particular, you are subject to the rules concerning the signing of an acknowledgment of receipt of the products.

Title transfer. You will become the owner of the products you ordered when they are delivered by Boutique Sweet Factory to the delivery company. From that moment, you will be required to assume the risk and Boutique Sweet Factory will not be liable for any loss, destruction or damage.

Full payment. Boutique Sweet Factory must have received full payment for the products delivered to you before delivery.


Inventory. Boutique Sweet Factory does not guarantee in any case the availability in inventory of the products offered on the site. It is possible that some component, not available at the time of the order, is replaced by a product of equal or greater value. If Boutique Sweet Factory can not deliver to you any of the products you ordered due to insufficient inventory, Boutique Sweet Factory will reimburse the amount charged to your credit or debit card for that (s) product (s) and send you a confirmation of this refund by e-mail.

Too bad. Boutique Sweet Factory will at no time be liable for any damage you may suffer due to insufficient inventory.


Boutique Sweet Factory is anxious to ensure the protection of the information transmitted by the Internet, as well as the respect of your private life during your transactions through the Boutique Sweet Factory website (the "site") or following the collection of information during certain commercial activities supported by Boutique Sweet Factory such as promotional contests.

Thus, Boutique Sweet Factory informs you about this privacy and confidentiality policy (the "policy"):

Security measures that Boutique Sweet Factory has put in place to protect your information and personal information; 
The nature of the personal information collected about you when you use the Site and / or when you order products through the Site (Personal Information); and 

Boutique Sweet Factory reserves the right to modify this policy at any time, effective immediately upon posting on the site, without any liability to you or any other person. If we change the terms, we will post the new policy on the site and provide the most recent update date.


Boutique Sweet Factory undertakes to keep confidential any personal information that you may provide through your use of the site or otherwise.

The Boutique Sweet Factory website uses SSL secure transmission standards. Your information, as well as your credit card information, is sent in the form of an encrypted e-mail message that guarantees the confidentiality of the information contained therein. As a result, the information transmitted can not be intercepted, altered or decoded by an intermediary. In addition, Shop Sweet Factory servers are protected by firewall technology.

However, no security mechanism is perfect and you should be aware that there is always a certain level of risk that the personal information you transmit to Boutique Sweet Factory will be disclosed without fail on the part of Boutique Sweet Factory. and without your consent. Boutique Sweet Factory assumes no responsibility for the fact that such personal information and confidential information about you may be disclosed, except in the case of negligence on the part of Boutique Sweet Factory.

It should be noted that, for your safety, no credit card information is stored on the servers that Boutique Sweet Factory uses. If you are concerned about the confidentiality of your use of your credit card on the Internet, Boutique Sweet Factory invites you to submit your order by phone and to speak to a representative of Boutique Sweet Factory by calling (1-877) 689-5725).

What personal information does Boutique Sweet Factory collect about you?

Boutique Sweet Factory only collects the personal information you provide to us during your use of the site, including in particular when creating an account, the purchase of products, when you register for our newsletter, filling a coupon to receive a promotion or to register for a publicity contest. Personal information collected includes, but is not limited to, your name, address, telephone number, email address, gender (male / female), age / date of birth and credit card number and, if you agree, certain other information. By providing your personal information, you consent to the collection, use and disclosure of your personal information for the designated purposes and in the cases set out in the policy.

What is Sweet Boutique Boutique's use of your personal information?

The personal information that Boutique Sweet Factory collects about you allows you to open an account in your name, process your order, join you in the event that you win a prize in a contest, provide you with after-sales service, offer you promotions (including SMS if you provide us your cell number at the time of the creation of an account), to personalize its reports with you and, if you authorize, from time to time, to send you information about the site and its products, offers and promotions in a personalized way by sending newsletters or other forms of communication. We may also use your personal information to compile statistics and to the extent required by law, including by court order.

Which third parties will have access to your personal information?

Your personal information may be shared with our related companies and / or service providers (who contribute to or participate in any aspect of our business or the management of our products) worldwide , including in countries that do not offer equivalent privacy protection to that provided in Canada. In particular, we may give your address to the shipping company that is responsible for the delivery of the products you have ordered, and the information relating to your sales transaction and the credit card number will be disclosed to the issuer of the map. Our service providers are subject to confidentiality agreements and other legal restrictions that prohibit the use of information provided to them for any purpose other than to facilitate their particular subcontracting mandate.

Boutique Sweet Factory may also disclose your personal information to the extent required by law, including under court orders

The personal information collected on the site will not be transmitted to third parties, except as mentioned above. Boutique Sweet Factory would like to point out that its advertisers and / or partners have no access to your personal information at any time. In addition, Boutique Sweet Factory does not market its user lists, in which case Boutique Sweet Factory will ensure that there is an appropriate privacy measure.

Boutique Sweet Factory may also disclose your personal information to a third party in the event of a change of ownership, or granting of a security interest, all or part of Boutique Sweet Factory through, for example , a sale of assets or shares, or any other form of business coalition, merger or joint venture or as permitted by law.

Links to other sites

The Sweet Factory Boutique site has links to websites operated by other companies. By clicking on these links, you leave the Sweet Factory Shop site. Boutique Sweet Factory has not developed, verified the accuracy or revised the data contained on these sites. Boutique Sweet Factory has no control over the operation of these websites and the fact that they are listed on the Boutique Sweet Factory website does not in any way engage the responsibility of Boutique Sweet Factory in particular as to their content, the products / services provided or any damage or loss they may cause to you. Any personal information that you transmit through these websites will be subject to the personal information protection policy of these websites alone. We recommend that you pay special attention to the privacy policies of these sites.

The "cookies"

The "cookie" or "cookie" is a very small text file that is embedded in your hard drive from some web pages of the site. The cookies used by Boutique Sweet Factory are harmless in that they can not extract information from your hard drive. In addition, you have full control over these since you can delete them. Boutique Sweet Factory uses cookies to establish the traffic of the site, to transmit information that will prove eminently useful to its marketing department, and to customize the future use you make of the site.

Right of access, correction and deletion and questions

Your personal information will be on our servers located in Quebec City.

You have the right to access or modify, correct or delete your personal information. To exercise this right or if you have any questions regarding the collection, use or disclosure of your personal information, please contact us at 450.689.5725 at the following email address: ilevac@sweet-factory.ca.

Regarding the newsletter sent Sweet Factory Factory by email, you always have the choice to request Boutique Sweet Factory to no longer receive information on the site and its products by clicking on the "unsubscribe" link at the bottom of the page. newsletter or by entering it in the "My Account" section.